Refund & Returns Policy

Last updated: June 24, 2025

1. Overview

At Veehomecart, we strive for 100% customer satisfaction. If you are not fully satisfied with a purchase, you may be eligible for a refund or return under the conditions outlined below.

2. Refund Eligibility

• Damage On Arrival: Returns and refunds are permitted only if the product arrives damaged, defective, or significantly different from its description.

• Intact Packaging: Damaged products must be reported within 48 hours of delivery, with original packaging and all accessories.

• Exclusions:

  • Change of mind, incorrect size/color preference, or “no longer needed” requests are not eligible for return or refund.

  • Products marked “Final Sale” or “Clearance” are non-returnable unless damaged on arrival.

3. Return & Refund Process

1. Report Damage

   • Email our support team at veehomecart@gmail.com within 48 hours of delivery.

   • Include your order number, photos of the damaged product, and packaging.

2. Return Authorization (RA)

   • Returns would happen within 3 to 4 days and also the damaged and defective items will be processed within 4 to 5 days.

   • Once validated, you will receive a Return Authorization (RA) and a prepaid shipping label (if applicable).

   • Pack the item securely in its original packaging.

3. Ship Back the Item

   • Drop off at the designated courier within 5 working days of receiving your RA.

4. Inspection & Approval

   • Upon receipt, our Quality Assurance team will inspect the item.

   • If approved, we initiate your refund.

   • If the item does not meet our damage criteria, we will notify you and return the item at no extra cost.

4. Refund Timeline & Method

• Processing Time: Refunds will be credited to the customer bank account within 4 to 6 working days after we approve your return.

• Refund Method:

  • Credits are issued back to the original payment source (bank account, credit/debit card, UPI, or digital wallet).

  • Please allow your bank or payment provider an additional 2–5 business days to reflect the credit in your account.

• Partial & Restocking Fees: No restocking fees apply for approved damaged-goods returns.

5. Shipping & Handling

• Prepaid Returns: For valid damaged-goods returns, we cover return shipping costs.

• Customer-Funded Returns: If return authorization is denied, you may request the item back; otherwise it will be disposed of after 15 days.

6. Support & Contact

For any questions about this policy or to start a return:

• Email: veehomecart@gmail.com

• Phone & Whatsapp: +91 6379-700613 (Mon–Fri, 9 AM–6 PM IST)

• Live Chat: Available on our whatsapp (9 AM–6 PM IST)

Note: We reserve the right to update this policy at any time; any changes will be posted here with the revision date.